FAQ - Canon Professional Services - Canon Indonesia

You may refer to the Benefits page for more details by clicking here.

Please refer to the Terms and Conditions for detailed eligibility and requirements.

The period of your CPS membership validity is 3 years from the date your application was approved.

For your own protection, we require that you always keep your current address up to date with CPS. Update your address and contact information at CPS Enquiries.

There is no grace period. Your membership expires on the expiration date stated on your CPS member card/e-card. Renewals can be done 60 days prior to your expiration date at CPS Enquiries.

60 days prior to the expiration of your three year membership term, a renewal notice e-mail will be automatically sent to you. You may request for a renewal at CPS Enquiries. Renewal of your membership should be done as soon as possible to prevent any gap in your membership status. Once your renewal is complete, you will be sent a new CPS Membership e-Card.

Although you have the option to upgrade your membership at any time during the year, you will not have the option to renew your membership until 60 days prior to the current expiration date. Your renewal will start from your current expiration date rather than the date you activated the renewal.

You will no longer be able to enjoy the benefits of Canon Professional Services membership and your membership information will be deleted from our system.

Loaning of backup equipment is only applicable for Gold members, and in the event of Priority Repair Service turnaround time cannot be met. Loaning of backup equipment is also subjected to equipment availability and equipment loan terms and conditions.

Please refer to the list of service centres here.

The equipment models available for loan will depend on the availability of the equipment.

You may send us the new equipment details at CPS Enquiries.